venue

Terms & Conditions

Free CBD delivery

Free delivery for CBD and St Kilda Road precinct for catering orders over $60, otherwise a delivery fee may apply.

 

Delivery times

Black Truffle Catering delivers to your door between 7.30am and 5.30pm weekdays. Deliveries or pickups required outside these hours will be subject to an additional charge. Weekend delivery times and fees are available when ordering.

Order Details 

All information provided to Black Truffle Catering is deemed to be correct and final. This includes delivery address, times, dates, contact details and items placed. 

Any orders placed by the client over using our shopping cart is deemed to be correct and final. Any incorrect information provided that is not corrected prior to 3:00pm the working day before, will be charged at 100% of the invoice to the client. 

Black Truffle may credit items that can be reused, however it is to Black Truffle's discretion. 

Delivery of Goods

Please ensure that the delivery address and delivery instructions are provided when placing an order. Please provide contact of person

Black Truffle Catering will endeavor to deliver your order as close to your delivery time (prior) as possible. For cold items and sandwiches, orders may be delivered up to 60min prior to requested time.  Black Truffle Catering will make arrangements with you and ensure goods can be received prior to making early deliveries.

Hot food may be delivered approx. 15min prior to the specified delivery time. 

Please ensure that the correct time for deliver are provided when placing the order, and that someone is there to collect the order on the day. Please allow some time if orders are running late for unforeseen circumstances.  

Black Truffle will endeavor to deliver the goods on time, and take into account normal traffic conditions for that time. Black Truffle will not be held responsible for unforeseeable delays or major delays such as accidents, construction works, disasters, riots, protests, marches, parades, rallies, strikes, criminal attacks and/or extreme traffic. If goods can not be delivered due to city shut downs, orders may be charged at 100% to the client. 

Terms of Trade

All invoices are Net 7 days from invoiced date. Unless other arrangements have been agreed upon with Black Truffle Catering management.

New customers need to provide a pay for the invoice prior to delivery. A credit card is to be provided for security purposes.  

Goods & Services Tax (GST)

All prices include GST.

 

Order Alterations

We always try to accommodate changes in catering numbers.

Any changes must be lodged by 3.30pm the day prior to the order. (Alterations may attract fees if costs are incurred due to loss of stock or labour).

 

Cancellation

Penalties may apply when orders have been cancelled and there were costs incurred through labour, ordered food and food preparation.

Cancellations must be received by:

 

Up to 19 people – 2 business day prior 

20 to 49 people – 4 business days prior

50 to 99 people – 5 business days prior

100 or more - 7 business days prior

Some fees may be attracted due to loss of stock and labour incurred costs up to 100% of the order.

 If the function or order has service staff including onsite waiters, chefs or bar staff, 14 day notification of cancellation is required for functions in the months between January and September, and 21 days notice of functions between October and December. Any cancellations outside of our periods will result in 100% charge for the service staff, in addition to any deposits paid. 

 

This amount will be charged at the catering manager’s discretion.

Same day cancellation:

Fully produced order – Full invoice total charged

Order not produced – 30% of invoice total charge will apply

 

Deposits

For orders that require onsite service staff or exceed $5,000 a non-refundable deposit of 20% is required to be paid with confirmation of the booking or two weeks prior to the event. A credit card is also required to hold the booking.

For new clients, the total of the invoice is to be paid at least 48 hours prior to the function.

Any cancellations to functions that are less than 14 days (January to September) of 21 day (October to December), will result in 100% charge for the service staff on top of the deposit. 

Inclement Weather

It is the client’s responsibility to factor in for inclement weather and to have a secondary venue if needed. Black Truffle will deliver to a new venue changed on the day, however set up and relocation fees may apply.

100% of the invoice will be required to be paid if the function is cancelled on the day.  

Pricing Fluctuations

All prices are correct at time of printing and are quoted on current costs. These may vary at any time.

Due to seasonal or supplier shortages Black Truffle Catering reserves the right to alter or adapt menus or services.

The latest prices are published on Black Truffle's online shopping cart and not on any downloadable menus or content. 

 

Payment

For your convenience the following payment options are accepted:

Company Cheque

Corporate or private credit cards -VISA (2% surcharge), MasterCard (2% surcharge), AMEX ( 2% surcharge) EFT (conditions apply)

Accounts are arranged at the Catering Managers discretion; Black Truffle prefers payment to be made through corporate credit card prior to delivered.

 

Same Day Orders

Our team is available to assist you and will make every effort to provide catering for last minute orders. So we can give you a confident response when you call, we will first check with dispatch and then with the kitchen for product and delivery availability.

 

Lost or Broken Equipment

Any lost or broken equipment will be charged at replacement cost.

 

Function Staff

Function staff are at a industry minimum of four hours. Staff hours may be increased to actual hours worked on site and added to the invoice. 

 

Weekend Catering

A minimum order of $500 applies to weekend orders.

Due to penalty wage rates, a surcharge of an extra 20% will be applicable.

 

Rewards

Reward points are offered to clients as appreciations for their continuous business. Black Truffle Catering may take up to 60 days to provide rewards cards, from day of request, and may issue gift cards in $200 installments for redemption exceeding $300.

Rewards cannot be transferred to another employee or account.

Rewards are subject to customer's "Gift Accepting Policies" and will need approval from company's Director(s) or HR department. Rewards may be removed entirely if in any conflict with customer's company polices.

Black Truffle Catering may withhold issuing reward cards if invoice(s) are outstanding.

Black Truffle has the right to suspend or stop the rewards program at any time without notification.