Black Truffle
130 Cromwell Street, Collingwood
ABN: 98 146 571 379
Black Truffle Catering’s Terms and Conditions may be amended at any time without notification.
CORONA VIRUS PERIOD
During the Covid19 shutdown period, we are experiencing extremely low quantity of orders. As such, our regular minimums and cancellation periods have been adjusted. If not otherwise specified in the term and conditions, any cancellations for orders required a minimum of 2 day notice.
Some items may not be available due to supplier shut downs; a substitution will be offered if needed.
Delivery times are Monday to Friday 7:30am to 3:00pm during Lock Down periods.
Sourcing of Ingredients & Supply Issues
Due to COVID and other local and world events, many suppliers are facing issues of sourcing ingredients and manufacturing of goods, this also includes staffing, labor and transportation issues. Ingredients may not be available at the time of ordering or manufacturing, and may not be made aware to Black Truffle at the time of placing your order. Black Truffle may need to substitute ingredients and/or products without notice or client approval. We will endeavor to work with you and let you know of any changes.
Order Details
All information provided to Black Truffle Catering via email or telephone is deemed to be correct and final unless otherwise specified, including the delivery address, delivery time, dates, contact details and items placed.
Any orders placed by the client using the shopping cart are deemed to be correct and final. Any incorrect information that has not been rectified prior to 3:00pm the working day before, may result in 100% of the original invoice being charged to the Client without any changes being facilitated. It is up to the discretion of Black Truffle Catering’s Management if items are to be credited.
Dietary Requirements
Black Truffle Catering operates with an open kitchen therefore cannot guarantee there won’t be traces of nuts, egg, dairy, gluten and other known allergens; Black Truffle Catering will not accept any responsibility or liability for any adverse reactions to catering. It is the Client’s responsibility to notify Black Truffle Catering of any dietary requirements of those who will be receiving the catering to which they will be adhered to; if the request cannot be met, the Client will be notified.
Confirmation of Orders
Once verbal or written confirmation to proceed with an order has been received, an order confirmation email will be sent to the customer. All order confirmations must be received by 3pm the day before/ Friday for Monday excluding items which require a notice period or for functions; Clients must confirm at least 7 days for all function bookings.
The Client must notify Black Truffle Catering immediately if:
-A confirmation email is not received
-A confirmation email has been received incorrectly
-There are discrepancies within the order confirmation
Any discrepancies that Black Truffle Catering has not been notified of prior to the delivery or cut off times may result in the Client being charged (see ‘Order Details’). All orders and invoices are subject to Black Truffle Catering's Terms and Conditions.
Weekend Catering
All weekend orders must meet the minimum requirements dependent on the time and location of the delivery. Weekend delivery times will be supplied upon application.
Minimum orders Delivery Fees
Delivery Fee may apply depending on your location, day and time. We endeavor to keep orders as low a possible, so working out deliver fees on a case by case is beneficial for the customers. Depending on location and day (weekend or public holidays) there will be a minimum amount for the order to reach, prior to delivery fee, and a delivery fee.
Minimum orders for Melbourne CBD and Selected Neighboring Suburbs (please refer to below list) is $80 and no delivery fee for Monday to Friday, Saturday is $500 min and $95 surcharge/delivery fee, Sunday $500 minimum and a $125 surcharge/delivery. Public Holidays $3,000 minimum and a $220 surcharge fee
Suburbs with No Deliver Fees: Melbourne, East Melbourne, North Melbourne, South Melbourne, Docklands, Collingwood, Jolimont, Carlton, Carlton North, Fitzroy, Fitzroy North, Abbotsford, Richmond, Cremorne, Victoria Gardens, South Yarra.
Delivery of Goods
It is the Client’s responsibility to make sure that the correct delivery address, delivery instructions and contact details are provided when placing an order, and that someone is there to collect the order on the day unless otherwise specified.
Black Truffle Catering will endeavor to deliver orders as close to the requested delivery time as possible, taking into consideration of any expected traffic conditions. Cold items may be delivered up to 90 minutes and hot items up to 15minutes prior the requested time delivery time.
Black Truffle will not be held responsible for any unforeseeable or major delays such as accidents, construction works, disasters, riots, protests, marches, parades, rallies, strikes, criminal attacks and/or extreme traffic. If goods cannot be delivered due to unexpected city shutdowns, orders may be charged at 100% to the client.
Staff
All staff bookings have a minimum of 4 hours as per industry standards. Clients will be invoiced for any overtime post event. Weekend and Public Holiday rates apply.
Any fluctuations of consumers on the day of an event will be reported and additional charges may apply; a head count will be taken for all beverage package bookings.
On Site Facilities
It is the Client's responsibility to ensure that all catering work (including cooking) can be undertaken in the event space. Black Truffle takes no responsibility for smoke detectors not being isolated and/or building management’s acknowledgement of works.
Any cost for smoke detectors or fire systems being activated, including sprinkler systems, will be at the cost of the Client, including but not limited to fire brigade call out fees, clean up fees and/or replacement of food.
Inclement Weather
It is the Client’s responsibility to have a contingency plan for inclement weather. Black Truffle Catering will accommodate for any changes to venue however set up and relocation fees may apply.
100% of the order/invoice will be required to be paid if the function is cancelled on the day.
Beverage Packages
Beverage Packages includes full bar set up, glassware, ice and ice tubs. It includes Sparkling, White and Red Wines, Assorted Beers and non-alcoholic soft drinks and sparking water. Black Truffle staff have RSA and Black Truffle Liquor License applies to the functions.
The Packages are based on the amount of people nominated on the quote. On the night the staff will do a head count of the guests, if the number is higher than quoted, the adjustment will be done to the invoice, and a Administration Fee of (5% of total) or at least $40 and a Replenishing fee of at least $200 will be applied. Fees many increase due to size of function.
Goods & Services Tax (GST)
All prices are in Australian Dollars. All prices include GST and are subject to change without notice.
Pricing Fluctuations
All prices are correct at time of printing and are quoted on current costs however these costs may vary at any time.
Due to seasonal or supplier shortages Black Truffle Catering reserves the right to alter or adapt menus or services.
The latest prices are published on Black Truffle's online shopping cart and not on any downloadable menus or content.
Deposits
For orders that require onsite service staff or exceed $5,000, a non-refundable deposit of 20% is required to be paid within 1 week of the delivery date when confirmation of the booking is received two or more weeks prior. If confirmation is received 1 week prior to the delivery date, full payment upfront is required within 48 hours of the booking.
For new clients, the total of the invoice is to be paid at least 48 hours prior to the function.
Any cancellations to functions that are received less than 14 days (January to September) or 21 day (October to December), will result in 100% charge for the service staff in addition to the deposit.
Cancellations / Reschedule
Cancellation or rescheduling of a confirmed order must be provided in writing via email. Failure in paying a deposit or failure to notify Black Truffle Catering that a confirmed order is not to proceed will not be considered as a cancellation.
Penalties may apply when orders have been cancelled and there were costs incurred through labour, ordered stock and/or food preparation; incurred costs of up to 100% of the order. Administration fees for late cancellations may apply.
Cancellations must be received by:
-Up to 10 people; 2 business day prior to delivery date
-10 to 39 people; 4 business days prior to delivery date
-40 to 79 people; 7 business days prior to delivery date
-80 or more; 15 business days prior to delivery date
Any cancellations to functions that are received less than 14 days (for function between January to September) or 21 days (for function between October to December), will result in 100% charge for the service staff in addition to the deposit; the total amount charged will be at the catering manager’s discretion.
Amendment & Late Order Fees
If any amendments are done after our cut off times or notice period, a Administration Fee of at least $20 may apply. This may also apply to delivery time adjustments or late orders after our cut times.
Function Pick Up Fees
The Service staff at the end of the function need to be able to pack up all platters and equipment. Black Truffle may need to come back to do the final pick up. This is will discussed and approved prior to the function. If we are not able to take equipment due to clients request, a Pick Up Fee may apply. This will be calculated in distance and time restraint in picking up.
Terms of Trade
All invoices are Net 7 days from invoiced date unless other arrangements have been agreed upon with Black Truffle Catering management.
New customers must pay their first order upfront by credit card for security purposes; these details will be kept on file for any future cases where payment terms have not been met. If the customer cannot provide credit card details, an Account Information Form must be completed.
Payment
The following payment options are accepted:
-Company Cheque
-Corporate or private credit cards; VISA (2% surcharge), MasterCard (2% surcharge), AMEX (2% surcharge)
-EFT (conditions apply)
Account processes are arranged at the Catering Managers discretion; the preferred method of payment being by Credit Card.
Lost or Broken Equipment
All customers will be held accountable for all hired equipment including non-disposable platters; replacement costs for any lost or broken equipment will be invoiced.
Rewards
Black Truffle Catering may take up to 60 days to process redeemed reward points and may issue gift cards in $200 instalments for redemptions exceeding $300.
Rewards cannot be transferred to another employee or account.
Rewards are subject to customer's "Gift Accepting Policies" and will need approval from company's Director(s) or HR department. Rewards may be removed entirely if in any conflict with customer's company polices.
Black Truffle Catering may withhold issuing rewards if an account is in arrears.
Black Truffle has the right to suspend or stop the rewards program at any time without notification.
Refund